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Virsten TeleCorp (VTC) delivers “results oriented” consulting and training interventions within the customer services industry. We pride ourselves in our success at showing our clients how to “do more with less”… through increased productivity, reduced costs and increased employee and customer satisfaction.

  • Instilled business sense within employees
  • Improved workflow process
  • Better internal and external communication
  • More effective use of CRM tools and customer data

We provide a full spectrum of training courses for managers and individual contributors in the areas of communication and problem solving.

Find out about our technical problem solving certification course.

We provide consulting services to Call Centers, Help Desks and Support Center operations.

  • Improvement of existing operations
  • Audits to establish a baseline for improving customer service or achieving certification
  • Design of new service centers

E-mail us for information on a free on-site analysis of your service center.

Find out how our training and consulting programs are
customized to your service centers' needs.

@2003 Virsten TeleCorp

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